Reddit user Kaleptik had something pretty weird happen to them after the Summer Games event was over. After buying hundreds of loot boxes and unlocking every one of the Summer Games items, suddenly Kaleptik’s credits and items started going crazy.
Initially, Kaleptik’s credits started dipping into the negatives, culminating in a whopping negative 42,535 credits. The Overwatch player also had appearing and disappearing loot boxes, to the tune of 100 appearing and then disappearing again. But the final weird straw was when suddenly more than half of the Summer Games items, voice lines, etc re-locked and became inaccessible.
The whole story is documented on Reddit, and at that point of writing about the saga, Kaleptik had already spoken to Blizzard and Microsoft about the issue, and everyone was stumped. Thankfully a Blizzard employee saw the post on Reddit and personally looked into the whole ordeal. After investigating, they figured out that it was an issue with PayPal.
“As it turns out, PayPal had silently issued a charge back, but then reversed the charge back immediately afterwards. This was an issue on ALL the loot boxes I purchased throughout my time in Overwatch.
Microsoft servers detected a charge back, however, it did not detect the reversal. Microsoft CS couldn’t see the charge backs because after the reversal, technically, there weren’t any.”
Even though the whole issue was not Blizzard’s fault, they wanted to compensate Kaleptik for all of the weirdness. Blizzard credited the account with 500 loot boxes, 100 regular and 400 Summer Games loot boxes. After Kaleptik spent an hour and 45 minutes opening them all, all of the Summer Games items were restored.